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When will my order arrive?
Free shipping on all orders. Orders are typically shipped within 1–3 business days after payment, excluding weekends and public holidays. Estimated delivery is 5–7 business days; allow up to 14 business days from order to receipt. Full shipping information.
Where can I find tracking information?
Once your order has been shipped, you’ll receive an email with tracking details. Please allow up to 48 hours for tracking information to become available. Have your order number ready if you contact us.
What if my order arrives damaged?
Email support@muxtool.com with your order number and a description of the issue. You can attach photos in your email to help us review the damage.
How do I check accessory compatibility?
Compare the tool model, connector and product description before ordering. If anything is unclear, send us the names or links for both the tool and accessory.
How do I request a return?
Please read the return policy for eligibility and instructions, then contact us with your order number.